WebJoin FAQs

What is WebJoin?

WebJoin is an enhancement to your web conferencing service that makes it easier for you and your participants to join a web conference.

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As the chairperson, am I losing my ability to log into my web account and manage my web conferences?

No. WebJoin is an enhancement to simplify your web conferencing experience. It does not in any way prevent you from using your web account as you have previously.

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As the chairperson, when should I use WebJoin versus logging into my account and managing web conferences as I traditionally have?

The aim of WebJoin is to simplify the web conferencing experience for the majority of everyday calls, where the primary purpose is to visually share content to make discussions more productive.

However, if you might want to record your web conference, or upload presentations prior to the meeting, then you should continue to manage these meetings by logging into your account, since WebJoin will not support these advanced functions.

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Am I billed differently if I use WebJoin?

No. WebJoin is simply an enhancement to make it easier for you to access your everyday web conferencing meetings.

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Why does a yellow Internet Explorer message bar popped up on the top of my screen.?

For users with Internet Explorer 7 or greater, you may have experienced difficulty in accessing WebJoin. To fix this:

  1. If you received the following pop-up message, please click on the yellow bar.
    Webjoin - blocked download
  2. Click on Download File.
    Webjoin - download file
  3. After clicking the download button, you may need to wait an additional ten seconds before WebJoin begins joining you to the conference.

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Why am I getting an invalid email address or passcode?

Double check that your email address and passcode were entered correctly.

If your information is correct and still not being accepted, it's possible the email address we have on file for you is no longer valid. If your email address has recently changed you may try to enter the conference using your old email address when prompted. Alternatively, call the helpdesk and verify the email address we have on file is correct. Please note: you will need to verify your identity before the helpdesk can assist in editing your information.

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Where can I go for further help or information?

  1. If you need assitance, please contact the helpdesk

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  • USA toll free 1 888 668 2666

Help Desk

  • USA toll free 1 888 823 6413
  • Global toll +1 857 207 4798